• Billing/Cancellation
• Model Search
• Lost Access/ Forgot Password
• Technical Questions
• Sending/Receiving Email
• Contact Us
• Tools
• Membership Terms and Conditions
• Advertising and Webmasters

• Forgotten Password: Are you sure that's your password? If you joined us by way of credit card, you can always find out what it is! Make sure to include your name, full email address and the last 8 digits of the credit card you used to subscribe. If you did not use a credit card there is nothing we can do to help you regain access to your membership. That is why we urge you to remember your username and password at all times!
• Wrong Case: You must enter your username and password the exact same way each time. If you capitalized some letters when you signed-up, you must always capitalize them.
  
• Account Cancellation: You might have sent in a cancellation request some time ago and forgotten about it. You can E-me your username, password, and updated billing information and we will be happy to re-open your account! If you have disputed any charge from our company, we would have permanently closed your account right away. For more information about billing procedures, consult our billing and cancellation policy.
• Fraud: We employ a program which watches out for multiple users on the same username and password. If you've found a way to trip our security program, then we've turned off your codes until you E-me
• Declined Card: If your credit card was declined upon renewal, we closed your account. E-me with updated card information and we'll be happy to try your card again.

BILLING / CANCELLATION

All cancellations will be processed within 24 hours. That means your account stays open and active until the end of your last billing period. You will NOT receive any email to confirm cancellation unless you specifically request it!

Some FAQ's about our billing policy:

• How much am I billed and how often?
    When you subscribe, you are billed $19.95 per month. You will be billed every month until you cancel your account.
• How long does my account last after I cancel?
    You account lasts until the end of the month that you last paid for. So, if you are billed on the 15th and you cancel on the 20th, you will still have a membership until the 15th of the next month!
• How does the billing show up on my credit card?
    Your membership as well as any other purchases you make through Gunnerworld are itemized on your credit card statement as CCBill.
  
• What if I don't want to use a credit card?
    You may mail us a money order for $19.95 times the number of months you would like to subscribe. Print out and send us the signup form and make sure to complete all of the information. We will activate your codes within 24 hours of Receiving your letter!

To dispute a billing:
Do you feel you have been charged in error? Were you billed twice in the same month? Email my support staff for help!

 SENDING / RECEIVING EMAIL
Please note that we do NOT send out any mail to active gunnerworld members after the initial activation confirmation.

• To get on our mailing list: E-mail malelist@gunnerworld.com with the words "ADD" in the subject line and your FULL EMAIL ADRESS in the body of the letter.
• To get off our mailing list: Email malelist@gunnerworld.com with the words "REMOVE" in the subject line and your FULL EMAIL ADDRESS in the body of the letter.
• To get a cancellation confirmation: Include a specific request for confirmation when you email to cancel your account.
• Who to contact for other questions/problems: Need more help? Want to check on a video order? Can't find your favorite model on our site? Find out who to contact for more information!

 TECHNICAL QUESTIONS

Live Video Feeds
*AOL USERS*:You may not be able to view the live videos through AOL. Unfortunately, that is a feature of AOL's world wide web browser that we cannot do anything about. Never fear, there is a solution! In just a few easy steps you can learn how to download Enternet Explorer (another web browser) and use it to view our videos! Its free! You can also visit our tools page for links to more net software that will expand your computer's capabilities.

Streaming video services ARE NOT supported by WebTV. They plan to make upgrades to their service soon, but until then WebTV users can't get streaming video anywhere on the web.

Click here if you're having trouble viewing any of the live video feeds and you're not a WebTV user.

Broken Links
If you encounter any broken links or "File Not Found" messages, email the Big "G" Webmaster, Gunner! What to include in your email:

• The full path name (http:// etc...) of the page you're linking from
• A description of the link (the text or image of the link)

CONTACT US

If you need technical support forquestions not covered in the online Customer Service please contact Techi: